Effective Date: February 1, 2026 | Last Updated: March 24, 2026 | Version: 1.5

DocuExprt Terms of Use

Effective Date: February 1, 2026

Last Updated: March 24, 2026

Version: 1.5

1. Agreement Overview

These Terms of Use ("Terms") constitute a legally binding agreement between Splashgain Technology Solutions Pvt. Ltd. ("Splashgain", "we", "us", or "our") and the enterprise entity accessing or using DocuExprt ("Platform") at docuexprt.com ("Client", "you", or "your").

By registering for an account, purchasing tokens, accessing the Platform, or using any DocuExprt APIs, you agree that:

1. You have read, understood, and accept these Terms in full

2. You are authorized to enter into this agreement on behalf of your organization

3. Your organization agrees to be bound by these Terms

If you do not agree to these Terms, do not access or use DocuExprt.

These Terms apply to:

Web application access at docuexprt.com
DocuExprt REST APIs and webhooks
All DocuExprt integrations and plugins
Agentic workflow builder and automation features
All document verification, extraction, and processing services

2. Definitions

Term	Meaning
Platform	The DocuExprt web application, APIs, workflow engine, and all associated services
Client	The enterprise organization that has registered for and uses DocuExprt
End User	An employee, contractor, or agent of the Client authorized to access the Platform
Document Subject	A third-party individual whose documents or personal data are submitted to the Platform by the Client
Tokens	Pre-purchased processing credits required to consume verification and extraction services
Workspace	An isolated processing environment within the Platform assigned to a Client or a Client's department
Workflow	An automated document processing pipeline built using the DocuExprt Agentic Workflow Builder
Template	A pre-configured or custom document processing configuration for a specific document type
Government Verification API	A third-party licensed API service used to verify documents against official government databases
Output	Structured data, verification results, or extracted fields returned by the Platform after processing
Confidential Information	Non-public technical, business, or financial information disclosed by either party
Intellectual Property	Patents, copyrights, trademarks, trade secrets, algorithms, and software

3. Eligibility and Account Registration

3.1 Eligibility

DocuExprt is an enterprise B2B platform. To use the Platform, you must:

Be a legally registered business entity, LLP, partnership, government body, or institution
Have the legal authority to enter into binding contracts
Be at least 18 years of age (for individual consultants or sole proprietors)
Not be prohibited from using the Platform under applicable law

DocuExprt does not offer services to individual consumers acting in a personal capacity.

3.2 Account Registration

To access the Platform, you must register an account by providing:

Organization name and type
Authorized contact name and business email address
GSTIN or equivalent tax identifier (for invoicing in India)
Intended use case and industry

You are responsible for:

Providing accurate, current, and complete registration information
Maintaining the confidentiality of your login credentials
All activities that occur under your account
Promptly notifying us of any unauthorized access at [email protected]

You may not share login credentials between End Users. Each End User must have a separate account within your workspace.

3.3 Account Verification

We reserve the right to verify the identity and legitimacy of any Client before activating an account. We may request additional documentation including business registration certificates or GST registration.

4. License Grant and Restrictions

4.1 License Grant

Subject to these Terms and timely payment of applicable fees, Splashgain grants you a:

Non-exclusive
Non-transferable
Non-sublicensable
Revocable
Limited

license to access and use DocuExprt solely for your internal business operations during the subscription term.

4.2 API Access

If you access DocuExprt via API, the license includes the right to:

Integrate DocuExprt APIs into your internal systems and client-facing products (subject to enterprise licensing)
Make API calls within your purchased token and rate limits
Use API outputs in your downstream systems and workflows

API credentials (keys and tokens) are confidential. You must not embed API keys in publicly accessible code repositories or client-side applications.

4.3 License Restrictions

You must not:

Copy, modify, distribute, sell, or sublicense the Platform or any component of it
Reverse-engineer, decompile, or disassemble any part of the Platform
Access or attempt to access any part of the Platform beyond your authorized scope
Use the Platform to build a competing product or service
Remove or alter any proprietary notices, watermarks, or branding on the Platform
Use automated bots, scrapers, or crawlers against the Platform (other than authorized API integrations)
Circumvent usage limits, rate limits, or token balances

5. Token-Based Usage and Billing

5.1 Token System

DocuExprt operates on a prepaid token model. Each document verification, extraction, or processing operation consumes a defined number of tokens based on the service type and document category. Token rates are published in your account dashboard and may be updated with 30 days' notice.

5.2 Token Purchases

Tokens are purchased in advance via invoice and bank transfer (NEFT/RTGS/IMPS)
Invoices are issued in Indian Rupees (INR) for India-based Clients, and USD or applicable currency for international Clients
Tokens are credited to your account upon confirmation of payment receipt
Token purchases are non-refundable except as specified in Section 5.5

5.3 Token Validity

Tokens have a validity period from the date of purchase, as specified in your subscription agreement or invoice. Unused tokens that expire are forfeited unless a written extension is agreed upon before the expiry date.

5.4 Auto-Alerts and Low Balance Notifications

You may configure email threshold alerts for low token balance. DocuExprt is not responsible for service interruptions caused by insufficient token balance.

5.5 Refund Policy

Token refunds are not provided for consumed transactions. Refund requests for unused tokens may be considered in the following cases only:

Technical malfunction causing incorrect token deduction (supported by audit logs)
Account closure within 7 days of first token purchase with zero processing usage
Duplicate payment due to a bank error

Refund requests must be submitted in writing to [email protected] with supporting documentation. Approved refunds will be processed within 15 business days.

5.6 Government Taxes

All amounts are exclusive of Goods and Services Tax (GST) and any other applicable taxes. GST will be charged at the prevailing rate and shown separately on invoices. You are responsible for any withholding tax obligations under Indian or applicable law.

6. Acceptable Use Policy

You agree to use DocuExprt only for lawful, legitimate, and authorized business purposes. The following uses are expressly permitted:

KYC and onboarding verification for your customers or employees
Background verification and credential authentication
Document data extraction for business workflow automation
Regulatory compliance verification (GSTIN, FSSAI, professional licenses, etc.)
Fraud prevention and document authenticity checks
Procurement and vendor due diligence
Academic and employment record verification

7. Prohibited Uses

The following are strictly prohibited. Violation may result in immediate account suspension:

7.1 Illegal and Unauthorized Processing

Processing documents without the consent of the Document Subject, where consent is legally required
Using the Platform in violation of DPDPA 2023, IT Act 2000, Aadhaar Act 2016, or any applicable data protection law
Processing documents belonging to individuals without a legitimate business purpose
Attempting to access, verify, or extract data about individuals without authorization (unauthorized surveillance)

7.2 Identity Fraud and Misrepresentation

Submitting forged, altered, or falsified documents to the Platform
Using verification results to facilitate identity fraud, impersonation, or financial crime
Misrepresenting verification outcomes to third parties

7.3 System Abuse

Attempting to circumvent, bypass, or test the security of the Platform
Sending malicious files, scripts, or malware through document uploads
Conducting denial-of-service or load testing against the Platform
Accessing other Clients' data, workspaces, or accounts
Creating multiple accounts to circumvent token limits or restrictions

7.4 Regulatory Violations

Using Aadhaar or PAN verification outputs for any purpose not permitted under the Aadhaar Act, PAN regulations, or UIDAI guidelines
Storing or archiving Aadhaar numbers or biometric data in violation of UIDAI regulations
Sharing verification API results with unauthorized third parties

7.5 Mass Personal Data Collection

Using the Platform to build unauthorized databases of personal information about individuals
Aggregating verification results to create profiles of individuals for non-disclosed purposes
Bulk-processing documents for which you do not have a legitimate business relationship with the Document Subject

8. Client Data Responsibilities

8.1 Client as Data Controller

For all documents and personal data of Document Subjects submitted to DocuExprt, you (the Client) are the Data Controller under applicable law, including DPDPA 2023 and GDPR. Splashgain processes this data as your Data Processor under your instructions.

As Data Controller, you are solely responsible for:

Obtaining all necessary consents, authorizations, and legal bases for processing the personal data of your customers, employees, or other Document Subjects before submitting it to DocuExprt
Ensuring compliance with all applicable data protection laws in your jurisdiction
Responding to data subject requests (access, correction, erasure) from your Document Subjects
Ensuring that documents submitted are genuine and not fraudulently obtained

8.2 Data Processing Agreement

For Clients processing personal data subject to DPDPA 2023 or GDPR, a formal Data Processing Agreement (DPA) is available upon request. Contact [email protected]. For large-volume enterprise deployments, a DPA is mandatory.

8.3 Client Data Ownership

You retain full ownership of all documents, data, and outputs within your workspace. DocuExprt claims no ownership over Client data. Upon account termination, your workspace data will be deleted within 30 days.

8.4 Accuracy of Submissions

You are responsible for the accuracy and legitimacy of all documents submitted to the Platform. DocuExprt verification outputs reflect the response from government databases and third-party API providers — they are not a guarantee of legal compliance or document authenticity beyond the scope of the specific verification performed.

9. Government Verification APIs and Third-Party Services

9.1 Government API Accuracy

Government verification results (Aadhaar, PAN, GSTIN, Passport, DL, etc.) are returned directly from licensed third-party API providers connected to official government databases. While we strive for high accuracy:

Verification results are dependent on the accuracy and availability of government databases
Splashgain is not responsible for outdated, incorrect, or unavailable government records
Temporary unavailability of government APIs does not constitute a breach of these Terms
All verification results should be used as one factor in your decision-making, not as a sole determinant

9.2 Third-Party Integration Disclaimers

DocuExprt integrates with third-party cloud storage services (Amazon S3, Azure Blob, GCP, Digital Ocean, iDrive) and communication tools. Splashgain is not responsible for:

Downtime, data loss, or security incidents within third-party services
Changes to third-party APIs that affect integration functionality
Any breach or unauthorized access occurring within Client-owned third-party storage

9.3 Third-Party Terms

Your use of integrated third-party services is also governed by those providers' terms of service. You are responsible for compliance with all third-party terms applicable to your usage.

10. Intellectual Property

10.1 Splashgain IP

All intellectual property in the DocuExprt Platform, including but not limited to:

Software code, algorithms, and AI/ML models
Agentic workflow engine
Document processing pipelines and fraud detection logic
User interface design, brand assets, and documentation
Pre-built templates and verification configurations

is and remains the exclusive property of Splashgain Technology Solutions Pvt. Ltd.. These Terms do not transfer any ownership rights to you.

10.2 Client IP and Feedback

You retain all intellectual property rights in your custom templates, workflow configurations, and documents. If you provide feedback, suggestions, or feature requests about the Platform, you grant Splashgain a perpetual, royalty-free license to use that feedback to improve DocuExprt without any obligation to compensate you.

10.3 Trademark Usage

You may not use the "DocuExprt" name, logo, or any Splashgain trademark in marketing materials, press releases, or case studies without prior written consent. For co-marketing or case study requests, contact [email protected].

11. Confidentiality

11.1 Mutual Confidentiality

Each party agrees to:

Keep the other party's Confidential Information strictly confidential
Use Confidential Information only for the purposes of this agreement
Not disclose Confidential Information to any third party without prior written consent
Apply at least the same standard of care as it applies to its own confidential information (but no less than reasonable care)

11.2 Exclusions

Confidentiality obligations do not apply to information that:

Is or becomes publicly available through no breach of these Terms
Was already known to the receiving party prior to disclosure
Is independently developed by the receiving party without use of Confidential Information
Must be disclosed by law, regulation, or court order (with prompt notice to the disclosing party where legally permitted)

11.3 Survival

Confidentiality obligations survive termination of these Terms for a period of 3 years.

12. Warranties and Disclaimers

12.1 Splashgain Warranties

Splashgain warrants that:

It has the right to enter into these Terms and grant the licenses described herein
It will use commercially reasonable efforts to maintain Platform availability
It will process data in accordance with the Privacy Policy and applicable law
It maintains reasonable security measures as described in the Privacy Policy

12.2 Client Warranties

You warrant that:

You have the legal authority to enter into these Terms
You will use DocuExprt only for lawful purposes
All documents submitted for processing are submitted with appropriate authorization
You have implemented adequate security measures to protect your End User credentials

12.3 Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE"
SPLASHGAIN DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS
SPLASHGAIN DOES NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF GOVERNMENT VERIFICATION RESULTS — THESE ARE SOURCED FROM THIRD-PARTY GOVERNMENT DATABASES
SPLASHGAIN EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
VERIFICATION OUTPUTS FROM DOCUEXPRT DO NOT CONSTITUTE LEGAL ADVICE AND SHOULD NOT BE RELIED UPON AS THE SOLE BASIS FOR LEGAL, FINANCIAL, OR REGULATORY DECISIONS

13. Limitation of Liability

13.1 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPLASHGAIN'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13.2 Exclusion of Consequential Damages

IN NO EVENT SHALL SPLASHGAIN BE LIABLE FOR ANY:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITY
LOSS OF DATA OR CORRUPTION OF DATA
BUSINESS INTERRUPTION
DAMAGE TO REPUTATION OR GOODWILL

EVEN IF SPLASHGAIN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.3 Exceptions

The limitations in Sections 13.1 and 13.2 do not apply to:

Liability arising from gross negligence or willful misconduct by Splashgain
Liability for death or personal injury caused by Splashgain's negligence
Any liability that cannot be excluded or limited under applicable law

14. Indemnification

You agree to defend, indemnify, and hold harmless Splashgain Technology Solutions Pvt. Ltd., its directors, officers, employees, and agents from and against any claims, liabilities, damages, fines, and expenses (including reasonable legal fees) arising from:

Your violation of these Terms
Your violation of applicable law, including data protection laws
Your submission of fraudulent, forged, or unlawfully obtained documents
Your processing of personal data without required consents
Infringement of third-party intellectual property rights by your use of the Platform
Claims by Document Subjects arising from your data handling practices as Data Controller
Your negligence or willful misconduct

15. Platform Availability and Service Levels

15.1 Uptime Target

Splashgain targets 99% monthly uptime for the DocuExprt Platform, excluding scheduled maintenance windows. Actual uptime may vary. Uptime is defined as the Platform being accessible and functional for the processing of documents.

15.2 Scheduled Maintenance

Splashgain will provide at least 48 hours' notice for scheduled maintenance that results in Platform downtime. Emergency maintenance may be performed without advance notice.

15.3 No Uptime Guarantee

These Terms do not include a guaranteed SLA with credit-backed uptime commitments unless explicitly specified in a separate Enterprise Service Level Agreement (SLA) signed between the parties. For enterprise SLA requirements, contact [email protected].

15.4 Third-Party Availability

The availability of government verification APIs is outside Splashgain's control. Temporary unavailability of specific government databases does not constitute Platform downtime.

16. Term and Termination

16.1 Term

These Terms are effective from your first use of the Platform and continue until terminated in accordance with this section.

16.2 Termination by Client

You may terminate your account at any time by:

Submitting a written termination request to [email protected]
Providing at least 30 days' written notice for accounts with active token balances

16.3 Termination by Splashgain

Splashgain may terminate or suspend your account:

Immediately and without notice if you materially breach Sections 6, 7, or 8 (acceptable use, prohibited uses, or data misuse)
With 30 days' notice for convenience
Immediately if you become insolvent, make assignments for the benefit of creditors, or become subject to bankruptcy proceedings

16.4 Effect of Termination

Upon termination:

Your license to use the Platform ceases immediately
Unused tokens are subject to the refund policy in Section 5.5
Splashgain will delete all Client workspace data within 30 days of the termination date
Sections 10 (IP), 11 (Confidentiality), 12.3 (Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), and 17 (Governing Law) survive termination

17. Modifications to the Platform and Terms

17.1 Platform Changes

Splashgain reserves the right to modify, update, or discontinue any feature, API, template, or verification service at any time. We will provide 30 days' notice for changes that materially reduce functionality.

17.2 Changes to These Terms

We may update these Terms at any time. For material changes, we will:

Notify account holders via email at least 14 days before the effective date
Post updated Terms on docuexprt.com/terms-of-use/

Your continued use of the Platform after the effective date of updated Terms constitutes acceptance. If you do not agree to updated Terms, you must terminate your account before the effective date.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India, specifically including:

The Indian Contract Act, 1872
The Information Technology Act, 2000 and rules thereunder
The Digital Personal Data Protection Act, 2023
Any other applicable Indian statutes

18.2 Dispute Resolution — Negotiation First

In the event of any dispute, both parties agree to attempt good-faith resolution through direct negotiation for a period of 30 days from written notice of the dispute.

18.3 Arbitration

If negotiation fails, disputes shall be referred to binding arbitration conducted:

Under the Arbitration and Conciliation Act, 1996 (as amended)
By a sole arbitrator mutually appointed by both parties
In Pune, Maharashtra, India
In the English language

The arbitration award shall be final and binding on both parties.

18.4 Court Jurisdiction

For matters requiring urgent injunctive relief or enforcement of arbitration awards, both parties consent to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

18.5 International Clients

For Clients based outside India, these Terms and governing law remain as stated above. International Clients agree that Indian law governs this agreement and that Pune courts have jurisdiction, subject to any mandatory consumer protection laws that may apply in their local jurisdiction.

19. Miscellaneous

19.1 Entire Agreement

These Terms, together with the Privacy Policy and any executed Order Form, Enterprise Agreement, or Data Processing Agreement, constitute the entire agreement between you and Splashgain regarding DocuExprt and supersede all prior agreements, representations, or understandings.

19.2 Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.

19.3 Waiver

Failure by either party to enforce any provision of these Terms does not constitute a waiver of future enforcement of that provision.

19.4 Assignment

You may not assign or transfer these Terms or your account to any third party without Splashgain's prior written consent. Splashgain may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

19.5 Force Majeure

Neither party is liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, pandemics, government actions, internet outages, or unavailability of government databases.

19.6 Notices

All formal notices under these Terms must be sent in writing to:

To Splashgain: [email protected] or by post to the registered office address
To Client: The email address registered on your DocuExprt account

Notices are effective upon receipt.

19.7 Relationship of Parties

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between Splashgain and Client.

19.8 Language

These Terms are written in English. In case of conflict between an English version and any translated version, the English version prevails.

20. Contact and Support

General Support: [email protected]

Sales and Enterprise Licensing: [email protected]

Billing and Invoicing: [email protected]

Legal and Compliance: [email protected]

Security Incidents: [email protected]

Privacy: [email protected]

Grievance Officer:

Swapnil Dharmadhikari

Splashgain Technology Solutions Pvt. Ltd.

Email: [email protected]

Registered Office:

Splashgain Technology Solutions Pvt. Ltd.

Survey Number 101, 1, Office No. C2-501/502, Saudamini Complex,

Kothrud, Pune, Maharashtra 411038, India

These Terms of Use were last reviewed by the Splashgain legal team on March 24, 2026. For enterprise-specific terms, amendments, or a Data Processing Agreement, contact [email protected].